Before you arrive

Volunteer Information



  • Please wear clothes you would not mind getting dirty. Our warehouse can get hot or cold depending on the time of year, so please dress with consideration for weather. Remember to bring closed-toe shoes, as well.

Health & Physical Requirements

  • Most volunteer shifts involve standing and light labor for 2-3 hours. Administrative volunteers are able to perform tasks seated or in a chair. Please consider this when signing up to fill different roles (view our volunteer opportunities here).


  • If you have registered a group, please let us know ASAP if your count changes or you need to cancel. We rely on you bringing the number of volunteers you requested to meet our productivity levels each day.

  • Groups should only bring the number of volunteers registered. Due to limited space, we may not be able to satisfy requests for additional volunteers.

  • Group Leader: Please share these confirmation details with all members of your group.

Youth & Age Requirements

  • Chaperones for groups of youth: All youth groups (those under the age of 18) MUST have 1 chaperone per 5 youth volunteers. Lack of supervision from chaperones will result in cancellation of the event upon arrival.

  • All on-site volunteers need to be at least 5 years old for safety reasons. If you’re under 16 you must be accompanied by an adult 18 years of age or older. If you are 16-18 years old and volunteering without an adult you must have your own transportation available, or otherwise, must be accompanied by an adult 18 years of age or older who can guarantee your transportation at the end of your volunteer shift.

Closing Policy

  • We do our best to remain open during normal business hours. If closed, notices will be posted on our Facebook page and as a banner at the top of our website.

  • The StoreHouse automatically closes if any of the 3 surrounding schools are closed due to weather. These include Forest Hills, Northview, and Rockford Public Schools.

Parking & Entrance

  • Please do not park in front of any entrance doors or garage door spaces that may be utilized for incoming semi-truck deliveries or member loading zones.

  • Please enter through your designated volunteer entrance and check in at the start of every volunteer shift.

  • Warehouse Volunteers: Enter through “Gate” and come in through door B, as marked on map below.

  • Essentials & TRS Volunteers: Enter through door A, as marked on map below.

  • We do have handicap parking spaces available. If your team is having trouble navigating the entrance, or with parking and unloading of wheelchairs or other equipment, please find a staff member to let them know so that we may be of assistance.

Click to enlarge photo.

Check-in and personal belongings

  • Please arrive on time for your scheduled volunteer shift, or a few minutes early if you need to use the restroom, etc.

  • Due to space available on-site, please note we do not have a private location for volunteers to store items such as food and beverages, purses, or other valuables. We would encourage you to lock personal effects and valuables in your car for the duration of your volunteer shift.